RETURNS AND EXCHANGES

All sales are final and not eligible for exchange. The exchange validity only extends on sizing for upto a week from the day of purchase.

ROCKKRAGAA does not offer price adjustments. Custom orders on all personalized products are “final sale” and are not eligible for returns or price adjustments.

AFTER SALES CARE

We will undertake repairs free of charge for any Rockkragaa products upto three months from date of purchase for any damage due to defects in workmanship.

Please understand that most Rockkragaa pieces are handcrafted by artisans and no two pieces will ever be identical. Natural stones & pearls are always different from each other. All our products go through quality control before shipping.

Please handle your luxury gold-plated product with care avoiding contact with perfume, chemicals, moisture and excessive temperature changes. Certain material may get damaged or stones may get dislodged if force is applied or the piece or it falls. We will not accept any returns if any of the aforementioned occur. Repairs required due to natural wear and tear of an item will be billed and charges will be evaluated and shared on a case to case basis. We will not undertake repairs if the products has been altered or repaired outside of ROCKKRAGAA. We may not be able to undertake all repairs and reserve the right to decline to do so.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. You may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.

STEPS TO MAKING A RETURN

-Please inform us within 3 days of receipt of order. You must email customercare@rockkragaa.com to notify us.
– Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Rockkragaa QC team to decide whether product is approved for return.
– Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product, we will arrange for a collection of the product.
– Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.
– We are not responsible for any lost or damaged packages.